Communication- A Key Skill to Excel at Testing

Enabling better communication is not a onetime activity. It requires continuous effort across the company. Good internal and external communication is extremely important to a business’s success. In order to work together effectively, there must be clear and coherent communication among all the departments.

Here are a few scenarios wherein communication gaps may arise and lead to poor quality:

1. Continuously Changing Requirements:
At times, requirement changes are implemented directly without updating the specification document. In such cases, there is a chance that the changed requirements remain untested or are tested incorrectly.
Any change in the requirements should be communicated correctly to all stake holders and it is necessary to update the specification document on a timely basis.

2. Configurations:
Lack of clarity from the stakeholders on the configurations to be tested can lead to wasted effort and extra work. Configuration testing can be expensive and time consuming. Investment in hardware and software is required to test the different permutations and combinations. There is also the cost of test execution, test reporting and managing the infrastructure.
Increasing communication between development, QA and stakeholders can help deal with these challenges.

3. Team Size:
When team sizes are large, some members of the team may miss changes in requirements or may not be communicated updates on activities in the project. This could lead to severe problems in the project or project failure.  Each team member should be abreast of the activities in the project through a log or through other means.

4. Changes in  Application Behavior not Communicated:
Continuous changes in the application behavior may lead to requirements being tested incorrectly.  All the functionality implemented in the application should be frozen while testing. If any changes are made to the functionality, they should be communicated to the testing team on a timely basis.

5. Unclear Requirements:
Complex requirements that contain insufficient data may be difficult to understand and therefore, may lead to improper testing. The functional/technical specification documents should be clear and easy to understand; they should contain a glossary, screenshots and examples wherever necessary.

The path to project success is through ensuring that small communication problems are eliminated completely before they build up, so that the message is delivered correctly and completely. Instead of discovering problems, we should figure out how to stop them from appearing in the first place.

Poonam Rathi | Test Consultant | Zen Test Labs

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